How long does shipping take?
Shipping takes 2-7 business days within the United States. The rest of the world takes 5-15 days.
Where is my package?
You can track your package here.
Do you offer discreet shipping?
Yes. All our packages are sent in unmarked boxes (except international).
How secure is the payment process?
Our website uses a highly secure payment platform that meets the six industry standards of security, so when you use our site, you can feel safe.
Do you ship internationally?
Yes. Please check your country's policy and customs regarding tobacco products. Shipment costs will vary from country to country.
Can you ship my order shipped to a PO Box Address?
Yes. We can ship to PO boxes.
What is your return policy?
If an item does not fit your needs, you may return it UNUSED. Visit our returns policy page for more information:
Can I return a product I have used?
No. Only UNUSED items will be accepted! We will discard the product if it appears or smells used, and you won't receive a refund.
You can find our returns policy on our shipping and returns page:
What if my order is wrong or an item arrives broken?
If an item arrives broken or incorrectly, please do not use it. We will pay the return shipping and issue a full refund or exchange.
How long does it take for a refund to be issued to my account?
Refunds should appear in your account within 10 business days after they have been issued. Depending on your bank's policy, it may take longer in some cases.
Do you have any bongs with an option to switch attachments?
Yes, we have many bongs capable of switching attachments.
How can I contact you?
Please feel free to reach out to us if you have any questions. Please fill out our online contact us form.
Do you have any offers for free or discounted shipping?
Yes, we offer free standard shipping for orders over $42 and for most of our products.
When will a specific item be back in stock?
We do our best to keep all our products in stock but can sometimes be tricky. Check back soon!